Guidance Sheet

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Note : Refer to the sample for guidance on how to fill up the various sections in this sheet.

KPI	Definition	Target	Process	Process Owner	Type of KPI	Source	Frequency of Reporting	Reported by
Receipts	GRN to be done within 4 hrs of Receipt including entry in WM100	4 Hrs. of Receipt	Receipts	Operation Executive	Contractual	Invoice	Daily	Operation Executive
Returns	Physical checking and System entry	12 Hrs. of Receipt	Returns	Operation Executive		Invoice	Monthly	Operation Executive
Despatch	Despatch of Orders received within cut of time 18:00 Hrs	Same Day	Safety	Operation Executive		Invoice	Daily	Operation Executive
	Despatch of Orders received after cut of time	1 Working Day	Despatch	Operation Executive		Invoice	Daily	Operation Executive
Inventory Management	Inventory counting 100% SKU Every Month	Monthly	Cycle Count	Operation Executive		WM100	Monthly	Operation Executive
House keeping	Cleaning of Warehouse / Office and cleaning of Trays	Tidy & Dust Proof	House Keeping	Operation Executive		Visual Inspection		Operation Executive
Lost Time Injury Rate	Lost time injury rate	0	Safety	Operation Executive	Global Metric	Incident Log Sheet	Monthly	Operation Executive
Property/ Asset Damage Rate	Asset damage rate	0		Operation Executive		Incident Log Sheet		Operation Executive
Shipping/ Picking Accuracy	% of orders with correct sku and quantity	>=99%	Shipping	Operation Executive		Checklist		Operation Executive
On Time Shipping	% of on time orders shipped	>=99%		Operation Executive		WM100		Operation Executive
Inventory Accuracy	% of locations with correct sku and quantity		Inventory Management	Operation Executive		Cycle Count Report		Operation Executive
Warehouse Damage	% of warehouse damage	0		Operation Executive		Incident Log Sheet		Operation Executive
Employee Attendance Ratio	Attendance ratio	>=95%		Operation Executive		Attendance Registered		Operation Executive

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