Guidance Sheet

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Note : Refer to the sample for guidance on how to fill up the various sections in this sheet.

KPIDefinitionTargetProcessProcess OwnerType of KPISourceFrequency of ReportingReported by
Receipts GRN to be done
within 4 hrs of Receipt
including entry in WM100		4 Hrs. of ReceiptReceiptsOperation ExecutiveContractualInvoiceDailyOperation Executive
ReturnsPhysical checking and System entry12 Hrs. of ReceiptReturnsOperation ExecutiveInvoiceMonthlyOperation Executive
DespatchDespatch of Orders received within cut of time 18:00 Hrs Same DaySafetyOperation ExecutiveInvoiceDailyOperation Executive
Despatch of Orders
received after cut of time		1 Working DayDespatchOperation ExecutiveInvoiceDailyOperation Executive
Inventory ManagementInventory counting 100%
SKU Every Month		MonthlyCycle CountOperation ExecutiveWM100MonthlyOperation Executive
House keepingCleaning of Warehouse / Office
and cleaning of Trays		Tidy & Dust ProofHouse KeepingOperation ExecutiveVisual InspectionOperation Executive
Lost Time
Injury Rate		Lost time injury rate0SafetyOperation ExecutiveGlobal MetricIncident Log SheetMonthlyOperation Executive
Property/ Asset Damage RateAsset damage rate0Operation ExecutiveIncident Log SheetOperation Executive
Shipping/ Picking Accuracy% of orders with correct sku and quantity>=99%ShippingOperation ExecutiveChecklistOperation Executive
On Time Shipping% of on time orders shipped>=99%Operation ExecutiveWM100Operation Executive
Inventory Accuracy% of locations with correct sku and quantityInventory ManagementOperation ExecutiveCycle Count ReportOperation Executive
Warehouse Damage% of warehouse damage 0Operation ExecutiveIncident Log SheetOperation Executive
Employee Attendance RatioAttendance ratio>=95%Operation ExecutiveAttendance RegisteredOperation Executive

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